Independent advice

If you would like to receive independent advice from someone about the complaints process, there is a six day/week, single point of access for all advocacy related issues/enquiries for members of the public and professionals alike:

Advocacy Access
Tel: 0345 456 3210
Text phone: 07886 744 634
Fax: 0300 323 0966

n-compass Advocacy Service

n-compass Advocacy Service provides Free, Independent andConfidential support to individuals living within the Lancashire County Council area. We support individuals to voice their views, needs and wishes, empowering them to gain confidence and be able to speak up for themselves and understand their options and rights in relation to health or social care services.

Health Complaints Advocacy

n-compass Advocacy Service supports children, young people and adults to make a complaint or raise a concern about treatment or services provided by the Health Service. This support can be provided at any point in the complaints process from raising a complaint informally/formally to accessing the Ombudsman. We provide instructed and non-instructed support with this service.

Some examples of issues we can support with include; treatment problems/issues, care provided attitudes of staff, misdiagnosis or failure to diagnose, waiting times, lack of communications or information.

Generic Advocacy

n-compass advocacy service also provides Generic Advocacy support to adults (18+) in accessing or dealing with the health or social care services. Some examples of issues we can support with include; accessing a social services or health assessment, appointments with health care professionals, complaints about social services, social services care review for you, a child or family member.

We also have a number of Volunteering Opportunities available within n-compass Advocacy Service such as; supporting and empowering people to have their voice heard, attendance and organisation of promotional events and administrative tasks.

To find out more or make a referral:

Phone:    03450 138 208
Text:      07535 604 542

Facebook: N-compass advocacy service

Twitter: @ncadvocacy 

To find out more about volunteering:

Phone:      03450 138 208