Where possible and appropriate, under the Equality Act 2010 the CCG is required to measure the impact of services on different groups (called 'protected characteristics' in the Equality Act 2010) is important to enable the CCG to demonstrate that the services it commissions are meeting the needs of all service users and potential service users and that its employment practices are meeting the needs of its employees and potential employees.
Equality monitoring is key to the effective performance management of the CCG and contributes to improvements in service development and the way that we commission our services. It can also tell us about:
• Our staff and service users and their potential needs.
• Which groups are using our services and how satisfied they are with them.
• Who works for the CCG and whether we are recruiting a diverse workforce that is representative of north Lancashire and south Cumbria.
• If our policies are effective – unless we know who is, and more importantly who is not accessing services, and what people think of them, we cannot tell if we are achieving our aims of providing services that are appropriate and accessible to everyone.
This data can then be used to:
• highlight possible inequalities
• investigate their underlying causes
• remove any unfairness or disadvantage