Morecambe Bay CCG is committed to effective engagement, involvement and consultation which we do by placing the voices of local people at the heart of what we do. You can read our full Communication and Engagement Strategy for more information.
We listen to local people, NHS staff and voluntary organisations to find out what people think about services now and what they would like to see in the future.
Our methods of engagement include:
- Community conversations
- Public events
- Face to face and online surveys
- Focus groups
- Bus Roadshows
Where we have gathered public input on specific services and policies we have arrangements in place to provide feedback on how this has impacted on service developments.
Equalities and Engagement Strategy Group
Our Equalities and Engagement Strategy group meets regularly and is chaired by the CCG's Lay Representative for Public Involvment. Its members which include patient representation, representation from Healthwatch Lancashire and Healthwatch Cumbria, the Clinical Chair of the CCG, the GP lead for Engagement, members of the CCG’s Community Engagement Team and its Equality Lead review how we involve our patients and the public. The group recieves information about patient experience from a variety of internal and external sources and activities and reviews how the communities of Morecambe Bay have been involved in the work of the CCG and the difference this has made.
You can view our Terms of Reference here
Lancashire and South Cumbria Integrated Care System
As we are part of Healthier Lancashire and South Cumbria Intergrated Care System we have been working with the 7 other Clinical Commissioning Groups (CCGs) to develop a Communicaiton and Engagement Framework which you can see here. This sets out how we will work together to ensure our public and staff are involved in our joint working.
On an annual basis we take part in the CCG 360° stakeholder survey which is undertaken by Ipsos MORI, you can see our latest results here.
You can review the report for 2017-18 here.
Volunteering with us
Involving patients and the public in our engagement is vital to ensure that we design and deliver services based on what our population needs. There are a number of key patient and stakeholder partners who support us with our work. These include our lay members on committees, such as the Chair of the Maternity Voices Partnership, Lay Representatives on our Governing Body and volunteer patient representative(s) on our Equalities and Engagement Strategy Group
We realise the NHS can be a complex system to get your head around and our volunteers may need some support to get up to speed on how it works and the role patients and the public play in it. We therefore direct our volunteers to resources available from NHS England to help them find out more. This information is also freely available to members of the public who may want to find out more.
Staff Engagement Toolkit
We are working with our staff to design a toolkit to provide them with resources to help them to assess the level of public and patient involvement that is needed within any project large or small. This will help our them and our volunteers to consider public participation within a project right from the outset. We use the NHS England patient and public engagement guidelines to help us with decision making.
We will continue to add information and templates here to help staff plan engagement activity and ensure that public participation is considered within a project right from the outset:
NHS England guidance
We closely follow NHS England guidelines around community engagement and find these documents below really useful when planning activity.
You may also find the Patient Experience Book produced by NHS Institute for Innovation and Improvement useful
Equality Impact and Risk assessments
Like all public bodies, the CCG has a statutory duty under the Public Sector Equality Duty to analyse the effect of its policies, services and functions on the workforce and service users and to publish the results of the analysis and evidence information used.
Equality impact assessments are an important step in the process to make sure that our services, policies and practices do not directly, indirectly, intentionally or unintentionally discriminate against the users of our services or our staff.
Undertaking an Equality Impact Risk Assessment (EIRA) enables us to consider the impact of each current and proposed service, policy, procedure or function, not only with regard to ethnicity, disability, age and sex, but also in relation to religion and belief, sexual orientation, and human rights. It is designed to ensure that ‘due regard’ is given to equality in relation to our service users and the manner in which we recruit, train and develop our staff. Find out more here.
Additional Guidance and information can be accessed through: