The CCGs across Lancashire and South Cumbria are working together to improve the audiology services throughout the area and over the last two years have been carrying out a review of audiology services. The reason for the review was in response to a number of issues highlighted by service providers, primary care, commissioners and patients. These issues included concerns raised in relation to the referral pathway, access and choice for patients, inter-provider communications and with commissioners being unclear about value for money due to a lack of contracting monitoring and quality information not being reported via the AQP contract.
As part of the process, the lead CCG for the review, Blackburn with Darwen CCG, engaged with members of the public, patients, carers, service providers, stakeholders and commissioners in order to actively listen to individuals’ experience, views and opinions of the current service to support any improvements and ideas for innovation based on local needs. This engagement enabled a great deal of information to be shared and on which to base future audiology services utilising the right care, right place, right time every time with the patient at the centre methodology in mind.
On 11 March, the Audiology service providers from across Lancashire and South Cumbria were invited to attend a meeting where a presentation was given highlighting the outcomes of the audiology review and the plans for the future. Take a look at the documents from the event below, including the outcome and next steps from the audiology review: